1d ago
Customer Advocate
Sacramento, CA
$45.8k-$49.9k / year
full-timemidretail
๐ผ About This Role
You'll serve as the face of Carvana in our Sacramento showroom, guiding customers through a transparent, no-haggle vehicle buying experience. You'll own the end-to-end customer journey from inquiry to post-sale follow-up.
๐ฏ What You'll Do
- Guide customers from inquiry to sale and post-sale follow-up
- Facilitate showroom visits and test drives
- Finalize vehicle selection and support order placement
- Maintain clean, organized inventory lot
๐ Requirements
- 2 years of customer-facing experience
- Ability to work 8-hour shifts between 9am-7pm, Mon-Sat
- Comfortable learning new platforms and systems
- Strong communication skills, in-person and digital
โจ Nice to Have
- Knowledge of CDJR products and automotive trends
- Experience with B2B sales
- Familiarity with Carvana proprietary tools
๐ Benefits & Perks
- ๐ต Competitive hourly pay starting at $22/hr with increases every 90 days
- ๐ฅ 100% Company Paid Healthcare premiums + Dental + Vision
- ๐๏ธ Generous PTO (13 days first year, increases to 20)
- ๐ Tuition reimbursement and student loan repayment
- ๐ Equity via Carvana shares and employee stock purchase plan
๐จ Hiring Process
Estimated timeline: 1-2 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Technical Interviewยท 45 min
- 3Offerยท 1 day
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