3h ago

Customer Service Representative - Metal

Cleveland, OH

$37,585.6-$56,428.8 / year

full-timejuniorconstruction

Tech Stack

Description

You will maintain knowledge of products and services, document interactions, process orders, coordinate between sales and production, resolve issues, and communicate delivery timelines. This role supports projects that shape how people live, work, heal, learn, and play.

Requirements

  • 1 year customer service experience
  • 1-2 years in construction or manufacturing industry
  • Strong organizational and listening skills
  • Attention to detail
  • Ability to read blueprints and specifications

Responsibilities

  • Maintain broad knowledge of products and services
  • Document customer interactions and process orders
  • Coordinate between sales and production to meet expectations
  • Resolve product or service problems
  • Communicate delivery dates and times to customers
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