1d ago
Client Care Advisor
Santa Rosa, California, United States
$80k-$95k / year
full-timehealthcare
๐ผ About This Role
You'll guide families through care decisions for older adults, combining consultative sales and ongoing relationship management. Your core impact is driving consult-to-start conversion and ensuring high client satisfaction and retention. This role stands out for its blend of in-person field work and cross-functional partnership to shape the future of home care.
๐ฏ What You'll Do
- Own consult-to-start conversion through high-quality consultations
- Lead successful service starts and mitigate onboarding risks
- Drive retention through ongoing client engagement and reassessments
- Partner cross-functionally to ensure consistent service delivery
๐ Requirements
- 1+ year of experience in a consultative client-facing role
- Demonstrated ability to drive measurable outcomes like conversion or retention
- Strong relationship management skills supporting clients over time
- Comfort working within structured systems and tools like CRM or Salesforce
โจ Nice to Have
- Experience in healthcare, senior care, social work, or care coordination
- Background in Healthcare Administration, Social Work, or Gerontology
๐ Benefits & Perks
- ๐ฐ Uncapped monthly commission (20% of OTE)
- ๐ Remote flexibility for field work across Santa Rosa/Sonoma County
- ๐ Annual on-target earnings $80,000โ$95,000
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
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