1d ago

Client Care Advisor

Santa Rosa, California, United States

$80k-$95k / year

full-timehealthcare

๐Ÿ’ผ About This Role

You'll guide families through care decisions for older adults, combining consultative sales and ongoing relationship management. Your core impact is driving consult-to-start conversion and ensuring high client satisfaction and retention. This role stands out for its blend of in-person field work and cross-functional partnership to shape the future of home care.

๐ŸŽฏ What You'll Do

  • Own consult-to-start conversion through high-quality consultations
  • Lead successful service starts and mitigate onboarding risks
  • Drive retention through ongoing client engagement and reassessments
  • Partner cross-functionally to ensure consistent service delivery

๐Ÿ“‹ Requirements

  • 1+ year of experience in a consultative client-facing role
  • Demonstrated ability to drive measurable outcomes like conversion or retention
  • Strong relationship management skills supporting clients over time
  • Comfort working within structured systems and tools like CRM or Salesforce

โœจ Nice to Have

  • Experience in healthcare, senior care, social work, or care coordination
  • Background in Healthcare Administration, Social Work, or Gerontology

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Uncapped monthly commission (20% of OTE)
  • ๐Ÿ  Remote flexibility for field work across Santa Rosa/Sonoma County
  • ๐Ÿ“ˆ Annual on-target earnings $80,000โ€“$95,000

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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