🛠 Tech Stack

💼 About This Role

You'll join Octopus Energy Germany as a Customer Service Representative in Berlin. You'll handle customer inquiries via email and phone, resolve complaints, and manage contract and billing issues. This role is ideal for someone passionate about the green energy transition and committed to exceptional customer service.

🎯 What You'll Do

• Handle customer inquiries via email and phone
• Resolve complaints with a solution-oriented approach
• Collaborate with team on complex issues
• Manage contracts, invoices, and payments

📋 Requirements

• Interest in the German energy market
• Experience in B2C customer service (phone and email)
• Proficiency in CRM systems
• Fluent German and English skills

✨ Nice to Have

• Experience in the energy sector
• Knowledge of smart meters or EV solutions

🎁 Benefits & Perks

• 💚 Green energy mission
• 🏠 Onsite role in Berlin
• 💼 Full-time position
• 🌱 Career growth opportunities