💼 About This Role

You'll build and nurture a customer-obsessed team culture, deeply understanding users to shape a global banking product. You'll collaborate with international researchers to identify high-impact opportunities and drive product direction. This role offers significant autonomy and a chance to shape research processes at a leading fintech.

🎯 What You'll Do

• Building and nurturing a customer-obsessed team culture
• Collaborating with global researchers on high-impact work
• Prioritizing research backlog based on user needs and opportunity size
• Hiring and mentoring other researchers and designers

📋 Requirements

• Experience setting up research processes for the first time
• Hands-on experience with exploratory and evaluative qualitative methods
• Experience working in a multidisciplinary team with demonstrable impact
• Comfortable with user testing in various settings including lab and field

✨ Nice to Have

• Experience working on a global product
• Familiarity with quantitative research methods
• Strong storytelling and facilitation skills

🎁 Benefits & Perks

• 💰 Competitive salary €86,700 - €105,570 plus incentive awards
• 🏖️ 34 days annual leave including public holidays
• 📚 €1,200 learning budget per year
• 🏥 Private healthcare scheme
• 💛 Wellbeing benefits including mental health support

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter call· 30 min
2. 2Research methods interview with pre-task· 60 min
3. 3Final loop (Teamwork Impact and Leadership and Values)· 1.5-2 hours