Tech Stack

Description

You will guide the strategic and technical direction of our ServiceNow platform, serving as both technical architect and hands-on lead. You'll drive platform enhancements, ensure best practices, and oversee a global team of developers, system administrators, and a configuration manager to deliver impactful solutions.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program (Master's degree desired).
• 7+ years of progressive ServiceNow experience, including 2+ years in a lead or architect role.
• Proven experience with core ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, etc.).
• Strong understanding of ServiceNow architecture, data models, scripting (JavaScript, Glide), and integrations (REST, SOAP, API).
• Experience managing offshore or distributed teams.
• Excellent communication, leadership, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (CAD, CIS–ITSM, CIS–Discovery, etc.) preferred.
• Experience with Agile delivery and DevOps pipelines (ATF, Git, CI/CD) preferred.
• Familiarity with CMDB governance and platform security models (ACLs, roles, domain separation) preferred.
• Background in enterprise IT or data-driven organizations preferred.

Responsibilities

• Serve as the technical owner of the ServiceNow platform, providing direction on architecture, integrations, performance, and scalability.
• Lead a global team including 2 developers, 2 system administrators, and 1 configuration manager; provide guidance, mentorship, and workload prioritization.
• Design and review technical solutions across ITSM, ITOM, HRSD, and other ServiceNow modules to ensure alignment with enterprise architecture and security standards.
• Establish development standards, enforce coding practices, and ensure adherence to ITIL and ServiceNow governance models.
• Collaborate with stakeholders to translate business requirements into technical solutions and ensure timely delivery of platform enhancements and integrations.
• Oversee instance health, upgrades, and performance monitoring; coordinate testing and deployment of new releases.
• Partner with internal teams (security, infrastructure, product, and business units) to optimize the ServiceNow platform’s adoption and value.
• Identify opportunities for automation, process optimization, and leveraging new ServiceNow capabilities.