Description

You will lead an inside sales team, driving growth and accountability through coaching, performance management, and process improvement. Collaborate with senior leadership to execute OKRs and build scalable strategies that exceed goals.

Requirements

• 3+ years contact center leadership experience
• Demonstrated success in B2C phone sales
• Excellent communication skills
• Analytical skills to drive performance with data
• Ability to develop and motivate agents

Responsibilities

• Coach and develop inside sales representatives
• Hold team accountable to performance metrics
• Achieve objectives through performance management
• Work with senior leadership on company OKRs
• Lead presentations for various audiences