💼 About This Role

You'll join Carta's APAC Customer Support team as one of the first hires, providing front-line support to clients via phone, chat, and email. You'll help shape the customer experience in the region while mastering equity management software and working with C-level executives. This internship offers a unique opportunity to impact a fast-growing fintech company.

🎯 What You'll Do

• Provide timely front-line support for all customers
• Proactively follow-up and engage with clients via email, phone, or Zoom
• Document client interactions to identify and address trends
• Assist with product development by testing new features and surfacing feedback

📋 Requirements

• Fluent in English with strong communication skills
• Experience in a client-facing role, preferably call-center or similar
• Customer-obsessed with ability to maintain satisfaction scores under high volume
• Problem solver driven to help clients and improve processes

✨ Nice to Have

• Experience with equity or fund administration software
• Familiarity with venture capital or private equity
• Knowledge of APAC business practices

🎁 Benefits & Perks

• 🏖️ Internship experience at a recognized fintech company
• 📈 Mentorship from experienced team members
• 🌍 Opportunity to shape APAC customer support operations

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 45 min