💼 About This Role

You'll be the frontline champion handling player inquiries across chat, email, and phone for a social gaming platform. Your focus will be resolving complex issues like transactions and account verification while maintaining premium service standards. This role offers a chance to impact player satisfaction in a high-growth, globally distributed team.

🎯 What You'll Do

• Handle player inquiries across chat, email, and phone
• Resolve complex issues involving transactions and KYC
• Partner with payments and risk teams for security
• Document player insights to improve platforms

📋 Requirements

• Customer support experience in online gambling
• Expertise in financial transactions and sensitive accounts
• Outstanding communication skills with empathy
• High technical proficiency with gaming platforms

✨ Nice to Have

• Sports betting environment experience
• Multitasking and attention to detail
• Flexibility for varied shifts including evenings

🎁 Benefits & Perks

• 📈 High-growth environment with career advancement
• 🤝 Collaborative culture with passionate professionals
• 🌟 Meaningful work with direct impact on player satisfaction
• 📚 Professional development in gaming regulations and tech

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Scenario Assessment· 60 min