11h ago

Senior Client Success Manager

Northlake, IL

โœจ $120k-$160k / yearest.

full-timeseniore-commerce

๐Ÿ’ผ About This Role

You'll lead strategic relationships with critical 3PL and food logistics partners, serving as the subject matter expert on their operations. You'll drive revenue growth and operational excellence by defining strategies and directing cross-functional teams. This role sits at the intersection of commerce and operations, offering high impact on a mission-driven team.

๐ŸŽฏ What You'll Do

  • Own client relationships and contract P&L for key accounts
  • Lead contract negotiations and revenue growth opportunities
  • Provide strategic direction to TPMs and Operations teams
  • Present KPIs and executive reporting in business reviews

๐Ÿ“‹ Requirements

  • 7+ years in client-facing role in technical environment (3PL, contract packaging, supply chain)
  • Bachelor's degree in relevant field (Industrial Engineering, Supply Chain, etc.)
  • Food/beverage manufacturing or cold chain logistics experience required
  • Commercial acumen with experience in quoting, contracts, and P&L

โœจ Nice to Have

  • Continuous improvement or lean Six Sigma certification
  • Experience with warehouse management systems (WMS)
  • Background in e-commerce fulfillment operations

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited PTO
  • ๐Ÿฅ Health, dental, and vision insurance
  • ๐Ÿ“ˆ Equity in a high-growth startup
  • ๐ŸŽ Employee discounts on groceries

๐Ÿ“จ Hiring Process

Estimated timeline: 3-5 weeks ยท AI estimate

  1. 1Recruiter phone screenยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Panel interview with cross-functional teamยท 60 min
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