🛠 Tech Stack

💼 About This Role

You'll be the voice of RiseGuide, handling user requests via email and chat in a shift schedule. You'll dive deep into the product to improve support processes and ensure positive user experiences. This role offers real impact from day one in a fast-growing EdTech startup with remote work and flexible shifts.

🎯 What You'll Do

• Handle customer inquiries via email and chat
• Escalate complex issues to technical, product, or legal teams
• Test and implement new support tools and workflows
• Contribute to improving support macros and processes

📋 Requirements

• 3+ months of Customer Support experience
• Fluent English (B2+) for written and verbal communication
• Attention to detail when gathering information for escalations
• Empathy and customer orientation in all interactions

✨ Nice to Have

• Zendesk knowledge
• Understanding of support metrics: First Response Time, Resolution Time, CSAT

🎁 Benefits & Perks

• 🚀 Remote work with flexible shifts
• 📈 Regular performance reviews and transparent feedback
• 🏢 Influence processes from the start
• 🌍 International EdTech product scaling globally

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min