15h ago

Software Engineer - Forecasting & Scheduling

Remote, Canada

$170k-$330k / year

full-time Remotesoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll develop forecasting interfaces and scheduling algorithms for a platform that orchestrates human and AI customer support agents. Your work will directly optimize workforce management for thousands of agents. Backed by $71M funding, you'll have real impact on AI-human collaboration at scale.

๐ŸŽฏ What You'll Do

  • Predict contact volume using forecasting models
  • Design scheduling interfaces for thousands of agents
  • Enhance MLOps for rapid model deployment
  • Optimize both statistical and runtime performance

๐Ÿ“‹ Requirements

  • Experience with Python libraries like pandas, SciPy
  • Background on a machine learning or algorithmic team
  • Passion for advancing statistical and runtime performance

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ Unlimited PTO
  • ๐Ÿ’ฐ Competitive salary with stock options

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Offerยท 30 min
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