💼 About This Role

You'll guide clinicians through onboarding and daily support for Tandem's AI co-pilot, acting as a bridge between users and internal teams. Your work will directly shape product development and drive adoption across the DACH region. This role combines clinical expertise with commercial acumen in a fast-growing health-tech company.

🎯 What You'll Do

• Guide clinicians through onboarding, training, and daily support via Intercom.
• Build and refine AI prompts and templates for Tandem's assistant.
• Run live product demos for prospective clients and support commercial efforts.
• Log and manage clinical safety incidents and optimize internal operations.

📋 Requirements

• Clinical experience in a healthcare setting (e.g., general practice, hospital).
• Some experience in consulting, corporate, or startup environments.
• Native in German and fluent in English.
• Strong organizational skills and a process-driven mindset.

✨ Nice to Have

• Familiarity with prompting and large language models (LLMs).
• Experience in a healthtech or SaaS company.
• Exposure to regulatory standards in DACH or EU (e.g., clinical safety).

🎁 Benefits & Perks

• 🏖️ Flexible work with travel to meet customers and team in Stockholm.
• 🏢 Munich office with a collaborative, in-person culture.
• 📈 High-impact role in a fast-scaling health-tech company.
• 🧠 Learning opportunities with smart, passionate teammates.

📨 Hiring Process

4 stages: screening, interview with Country Manager, interview with team members, and a working day in Stockholm.

🚩 Heads Up

• Role mixes clinical, commercial, and technical responsibilities which may be overwhelming.
• Requires travel locally and to Stockholm regularly.