🛠 Tech Stack

💼 About This Role

You'll be the voice of our product, supporting customers with technical and product-related challenges in a fast-paced SaaS environment. You'll become a Ben product expert and use that knowledge to educate and empower customers. This role offers growth and ownership in a supportive startup culture.

🎯 What You'll Do

• Respond to customer queries via email, chat, and phone
• Troubleshoot and resolve technical and product-related issues
• Become a Ben product expert and educate customers
• Identify trends and escalate complex issues
• Create and maintain Help Centre articles

📋 Requirements

• 1-2+ years of customer service in B2B SaaS
• Excellent written and verbal communication skills
• Strong analytical thinking and problem-solving ability
• Familiarity with Intercom, Jira, or similar platforms

🎁 Benefits & Perks

• 💰 £30,000 base salary
• 🌟 Bonus scheme for high performance
• 💳 £100 monthly Ben Balance (increases with tenure)
• 🏖️ 28 days holiday plus bank holidays, option to buy/sell
• 🍼 Enhanced parental leave and nursery scheme

📨 Hiring Process

Apply via email to [email protected]

[email protected]