💼 About This Role

You'll shape and scale the end-to-end customer journey by identifying friction points and transforming them into structured, measurable programs. You'll own enterprise customer deployments and drive cross-functional initiatives across Sales, Customer Success, Product, Engineering, and Support. This high-impact role directly influences customer time-to-value and long-term satisfaction.

🎯 What You'll Do

• Identify friction points and convert them into structured CX programs with KPIs.
• Own end-to-end delivery of enterprise customer deployments.
• Lead cross-functional initiatives across onboarding, adoption, support, and renewals.
• Build program governance including cadences, risk tracking, and dashboards.

📋 Requirements

• 2–5 years of experience in Program Management or Customer Success Operations.
• B2B SaaS environment experience required.
• Strong execution mindset with ability to structure ambiguous problems.
• Proficiency in Excel or Google Sheets for data analysis.

✨ Nice to Have

• Familiarity with dashboards and KPI design.
• Experience across customer lifecycle motions like onboarding or renewals.
• Ability to influence without authority.

🎁 Benefits & Perks

• 🌍 Fully remote work environment with flexibility to work from anywhere
• 📚 Annual learning and development budget
• 🏖️ Unlimited leave policy
• 🏥 Comprehensive health insurance for employees and families
• 💻 Home office setup allowance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min