🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise customers, driving retention and expansion through strategic account plans. You'll act as a trusted advisor, aligning business goals with Pantheon's WebOps platform to deliver measurable outcomes.

🎯 What You'll Do

• Manage customer lifecycle from onboarding to renewal and expansion
• Develop success plans and conduct executive business reviews
• Monitor health metrics to identify risks and opportunities
• Collaborate with Sales, Product, and Support for seamless experience

📋 Requirements

• 5-10 years of Customer Success experience with enterprise clients
• Proven track record in retention, expansion, and cross-sell
• Excellent communication and executive presence
• Experience with CRM and Customer Success platforms (e.g., Salesforce)