🛠 Tech Stack

💼 About This Role

You'll lead the technical delivery process for high-profile customers, implementing Zendesk and AWS cloud solutions from initial discussion to go-live. This role balances technical expertise with client interaction to drive successful deployments.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center
• Lead design and configuration workshops to produce Technical Design Documents
• Configure services and deploy resources in customer AWS accounts
• Collaborate with cross-functional teams during development, testing, and go-live

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting
• Experience with Amazon Connect
• 3+ years hands-on experience with complex cloud-based solutions
• Proven experience implementing and supporting AWS environments

✨ Nice to Have

• Skilled in automating deployments and improving operational efficiency
• Experience integrating various contact center solutions
• Passion for creating impactful contact center solutions

🎁 Benefits & Perks

• 🕒 Flexible work hours and remote work option
• 🏖️ Work-life balance culture
• 🌍 Community initiatives through Social Impact team
• 🤝 Diversity and inclusion investment
• 📈 Professional growth and development support

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min