🛠 Tech Stack

💼 About This Role

You'll lead technical delivery for cloud-based contact center solutions and guide clients through successful go-live. Your expertise ensures alignment with business goals for a remote-first consulting role.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk for Contact Center
• Lead design and configuration workshops to produce TDDs
• Configure AWS services like Amazon Connect, CloudFormation, Lex
• Conduct technical training and knowledge transfer sessions

📋 Requirements

• 3+ years of customer-facing experience in technical support or consulting
• Experience with Amazon Connect
• 3+ years hands-on experience with complex cloud-based solutions
• Strong programming skills with AWS Lambda and Python

✨ Nice to Have

• Experience integrating various contact center solutions
• Skilled in automating deployments and improving operational efficiency

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote work
• ⚖️ Work-life balance culture
• 🌍 Community initiatives through Social Impact team
• 🎓 Professional growth and development support
• 💰 Competitive salary and comprehensive benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 1 hour
3. 3Offer· 1 day