🛠 Tech Stack

💼 About This Role

You'll lead and develop teams assisting borrowers with student loan repayment and forgiveness programs. You'll ensure compliance with federal regulations and drive performance in a high-volume, mission-driven environment.

🎯 What You'll Do

• Lead administrative teams handling student loan processing
• Monitor quality assurance and compliance metrics
• Train and coach team members for performance improvement
• Collaborate on workflow optimization and process improvements

📋 Requirements

• 3–5+ years of customer service or administrative leadership experience
• Experience in Department of Education student loan servicing or regulated environments
• Knowledge of TCPA, CFPB regulations, and related laws
• US citizenship required with eligibility for 5C suitability clearance

✨ Nice to Have

• Bachelor's degree preferred
• Experience with federal student loan programs

🎁 Benefits & Perks

• 💰 Competitive salary $60k–$70k
• 📈 Career development and continuing education
• 🏢 Mission-driven federal services environment
• 🤝 Collaborative culture focused on compliance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Leadership interview· 45 min