Description

In this role, you will own the end-to-end renewal process for customers under $10K ARR, ensuring proactive communication, seamless contract execution, and high renewal rates. You'll collaborate with Customer Success, Sales, and Finance to protect recurring revenue and identify upsell opportunities.

Requirements

• Detail-oriented with process-driven mindset
• Experience in renewal management or customer success
• Strong communication and stakeholder coordination skills
• Proficiency with CRM and billing systems
• Ability to manage escalations and maintain accurate forecasting

Responsibilities

• Own end-to-end renewal process for customers under $10K ARR
• Proactively manage auto-renewal reminders and customer communications
• Engage directly with customers to address renewal concerns and remove blockers
• Generate and manage order forms and renewal agreements, ensuring CRM accuracy
• Identify upsell opportunities and hand off to Mid-Market Sales