💼 About This Role

You'll lead a high-performing team of Customer Success Managers driving growth and retention for Stripe's largest enterprise customers. You'll shape the engagement model for high-growth accounts and work cross-functionally to influence product strategy. This role offers the chance to scale a team at a world-class fintech company.

🎯 What You'll Do

• Recruit, train, and lead a team of Customer Success Managers
• Drive an engagement model focused on high-growth accounts
• Be accountable for increasing revenue and scaling the team
• Coach the team in consultative customer success and sales skills

📋 Requirements

• 7-10 years of technology sales or account management experience
• 3-5 years of people management experience
• Experience leading sales in a high-growth technology environment
• Ability to hire, train, and coach a high-performance Customer Success team

✨ Nice to Have

• Prior experience leading a scaled customer success team
• Prior experience at a growth stage Internet/software company
• Payments experience

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min