🛠 Tech Stack

💼 About This Role

You'll help define and build a new support function for Figma Weave, troubleshooting complex bugs and collaborating with Product and Engineering teams. Your core impact will be delivering experiences that build trust throughout the Figma community. You'll act as a voice of the customer, identifying trends and advocating for improvements.

🎯 What You'll Do

• Diagnose complex bugs in Figma Weave products
• Interact with customers daily via email and forum
• Troubleshoot inquiries and report bugs to Engineering
• Act as point of contact for critical technical issues

📋 Requirements

• 2+ years in QA or Support for technical SaaS
• Troubleshooting and debugging across multiple platforms
• Consultative communication skills for technical concepts
• Resilience and adaptability in fast-paced environments

✨ Nice to Have

• Experience with AI/ML tools
• Knowledge of design tools like Figma
• Background in product support

🎁 Benefits & Perks

• 🏥 Health, dental, vision insurance
• 💰 Equity and 401k with company match
• 🏖️ Generous PTO and company recharge days
• 📚 Learning and development stipend
• 🏠 Work from home stipend and cell phone reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3On-site Interview· 120 min

🚩 Heads Up

• Salary range is hourly but role expects experience; may be misleveled