💼 About This Role

You'll join Coupang's Taiwan customer service team to handle inquiries via phone, chat, and email. You'll provide clear solutions and create positive customer experiences. This role offers full training and career growth into advanced roles.

🎯 What You'll Do

• Handle customer inquiries via phone, chat, or email.
• Understand customer issues and provide clear solutions.
• Act as the first point of contact to build positive experiences.

📋 Requirements

• Strong learning ability to quickly grasp new information.
• Problem-solving mindset to find root causes and improvements.
• Service orientation with patience and empathy.
• Willingness to work shifts (day or night).

✨ Nice to Have

• Experience in customer service or service industry.
• Flexibility to work rotating shifts.

🎁 Benefits & Perks

• 💰 Performance bonus up to 8K TWD monthly
• 📚 Full training provided, no experience needed
• 📈 Career development paths to advanced roles
• 🏢 Hybrid remote after training (non-Taipei candidates)
• 🕐 Shift allowance for night shifts

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Interview· 1 hour
3. 3Offer· 1 week