Tech Stack

Description

You will serve as a trusted advisor for ~40 customers, developing tailored success plans, driving platform adoption, and recommending products to increase revenue. You'll collaborate cross-functionally to solve customer goals and enhance their experience.

Requirements

• 2+ years of customer success experience with relationship-building
• Ability to explain software goals to end users
• Creative problem-solving for customers
• Experience in marketing or advising on marketing strategy
• Comfortable discussing renewals, upgrades, and cancellations

Responsibilities

• Act as trusted advisor for ~40 customers
• Develop success plans to drive platform adoption
• Identify and recommend additional products to increase revenue
• Review customer performance and escalate issues
• Collaborate cross-functionally with Onboarding, Customer Growth, and Product teams