Description

You will lead interdisciplinary teams solving complex challenges at the intersection of the public sector and customer experience, managing projects for executive-level clients and driving digital transformation to make public services simpler, faster, and more user-centric. You will also develop strategic concepts and shape the consulting portfolio in Public CXT.

Requirements

• Completed university degree and several years of relevant professional experience with budget responsibility in consulting, public sector, or international companies
• Experience leading interdisciplinary teams in an agile environment
• Strong communication skills and confident demeanor across all hierarchy levels
• High IT affinity and enjoyment of strategic analysis and managing innovative CX projects
• Very good German (C1) and English skills, flexibility and willingness to travel

Responsibilities

• Lead interdisciplinary teams on complex challenges at the intersection of public sector and customer experience
• Manage projects for executive-level clients on federal and state level, steering transformation initiatives
• Develop strategic concepts to improve interaction between government institutions and citizens
• Make digital services simpler, faster, and more user-centric
• Shape consulting portfolio in Public CXT and acquire new client segments