🛠 Tech Stack

💼 About This Role

You'll collaborate with stakeholders to identify learning needs and design training solutions for Help Desk teams. You'll create engaging content using Articulate 360 and deliver sessions in individual and group settings. This role offers the opportunity to shape learning frameworks and influence service quality at scale.

🎯 What You'll Do

• Collaborate with stakeholders to identify learning needs and design training solutions.
• Design and deliver onboarding and induction programs for L1 Help Desk staff.
• Create and maintain engaging learning content using Articulate 360.
• Deliver training sessions in individual and group settings.
• Develop refresher training programs to reinforce knowledge.

📋 Requirements

• Proven experience in learning and development within a help desk or customer service environment.
• Strong ability to design and maintain structured training programs.
• Experience using e-learning authoring tools such as Articulate 360.
• Ability to deliver training effectively in both one-to-one and group environments.

✨ Nice to Have

• Experience with SAP CoE or enterprise-level operational environments.
• Flexibility to travel as required and adapt working hours.

🎁 Benefits & Perks

• 🗓️ 12-month contract with a dynamic customer experience environment
• 🏠 Remote-based role within Ireland with occasional travel
• 🎓 Opportunity to shape learning frameworks and influence service quality
• 🤝 Collaborative and cross-functional working culture
• 📈 Professional development opportunities within ICT and service transformation

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Portfolio Review· 30 min

🚩 Heads Up

• Requires full driving licence and own transport for a remote role.
• 12-month fixed-term contract with no mention of permanent conversion.