Tech Stack

Description

As a Service Delivery Manager, you will serve as the primary liaison and advocate for strategic accounts, managing them autonomously to ensure operational excellence and boost customer satisfaction. You'll collaborate with internal teams to address challenges and drive service improvements.

Requirements

• 4-year college degree
• 3+ years experience in customer-facing account management or program management with strategic customers
• Familiarity with customers generating significant annual revenue
• Experience engaging with leadership and contributing to C-Level discussions
• Knowledge of Program Management, VoIP, VoIP routing, LNP, and account management

Responsibilities

• Build and sustain strong relationships with strategic customers as a trusted advisor
• Proactively identify and address issues to mitigate churn risk and safeguard revenue
• Collaborate with internal teams to resolve customer challenges and drive improvements
• Conduct regular service reviews and prepare meeting materials like slide decks
• Lead root cause analysis and preventive measures for complex customer issues