💼 About This Role

You'll handle inbound and outbound voice support for a multinational IT services company, addressing customer queries and promoting products. You'll ensure smooth customer experiences while meeting performance targets in a rotational shift setup.

🎯 What You'll Do

• Handle inbound and outbound customer calls.
• Provide product details and resolve queries.
• Conduct outbound calls for promotions and sales.
• Maintain accurate records of customer interactions.

📋 Requirements

• Any graduate with up to 11 months of experience.
• Strong English communication skills.
• Good interpersonal and convincing abilities.
• Ability to work in rotational shifts.

✨ Nice to Have

• Prior experience in voice process.
• Familiarity with CRM tools.
• Basic computer proficiency.

🎁 Benefits & Perks

• 📄 Direct payroll employment
• 🏥 PF and ESI benefits
• 💰 Performance-based incentives
• 📞 Telephonic interview process
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 15 min
2. 2Telephonic Interview· 20 min
3. 3Offer· 5 min