Tech Stack

Description

You will provide fantastic customer service focused on dispute resolution, build value in the CPI brand, and use solutions-based approaches to retain customers considering cancellation. You'll handle calls with empathy, troubleshoot technical issues, and work to meet retention goals.

Requirements

• Upbeat personality with positive attitude
• 2-3 years sales or customer retention experience
• Strong customer service and people skills
• Ability to meet and exceed performance targets
• Flexible schedule including weekends

Responsibilities

• Provide fantastic customer service focused on dispute resolution
• Build value in CPI brand to drive long-term customer relationships
• Retain customers considering service cancellation through solutions-based approaches
• Troubleshoot technical issues and answer customer questions
• Identify root causes and retain customers