Tech Stack

Description

You will handle advanced escalated support for complex customer inquiries related to Home Sleep Studies, Durable Medical Equipment, and Sleep Doctor products. You'll also mentor Level 1 team members and ensure accurate order processing and compliance with healthcare regulations.

Requirements

• 2+ years DTC customer service experience
• Proficiency in Zendesk
• Strong verbal and written communication skills
• Excellent problem-solving and attention to detail
• Customer-centric mindset with empathy

Responsibilities

• Provide advanced escalated support for Home Sleep Studies and DME inquiries
• Validate prescription submissions for DME items ensuring compliance
• Guide customers through the Home Sleep Test journey
• Maintain accurate documentation of interactions and orders
• Proactively identify at-risk customers and execute retention strategies