Tech Stack

Description

You will be the primary point of contact for customers and sales representatives, ensuring a smooth ordering process and timely reporting of results. You'll handle inquiries, resolve issues, and maintain communication across teams to support Natera's oncology testing services.

Requirements

• Two-year degree or 2-5 years related experience
• Skilled specialist with resourceful and efficient task completion
• Proven customer service skills in phone and written support
• Intermediate knowledge of GSuite applications
• Experience with Salesforce ServiceCloud or similar preferred

Responsibilities

• Respond promptly to customer inquiries via phone and electronic channels
• Act as lead contact for accounts and Sales, documenting all interactions
• Resolve missing information to meet turnaround time targets
• Communicate delays/cancellations and facilitate redraws as needed
• Handle escalated issues and communicate root cause and resolution