Tech Stack

Description

As a Guest Experience Agent at Numa, you will reimagine hospitality by ensuring every guest feels cared for through online communication and face-to-face interactions at our Milan property. You'll handle inquiries, provide local recommendations, and resolve issues to create memorable experiences.

Requirements

• Passion for hospitality and guest interaction
• Strong English and Italian communication skills
• Tech-savvy with communication tools and booking systems
• Problem-solving abilities
• Flexibility for rotating shifts including weekends

Responsibilities

• Handle guest inquiries via phone, email, and WhatsApp, managing booking modifications and concerns
• Provide warm in-person check-in experiences and local recommendations
• Resolve guest requests and emergencies promptly
• Collaborate with team for seamless operations