🛠 Tech Stack

💼 About This Role

You'll lead end-to-end design and delivery of scalable, secure contact center solutions as the primary technical authority on Five9. You'll drive architecture, integrations, and implementations while ensuring customer satisfaction and best practices. This role offers remote work with a global team.

🎯 What You'll Do

• Lead business and technical requirement discussions.
• Own end-to-end solution delivery including design and testing.
• Serve as primary technical authority across concurrent initiatives.
• Design and deploy Five9 solutions including VCC Core.

📋 Requirements

• 8+ years of experience in Contact Center/CCaaS Professional Services.
• 5+ years of hands-on architecture experience with Five9 platform.
• 5+ years of development experience in web and integration technologies.
• 3+ years of experience integrating CRM/ITSM platforms.

✨ Nice to Have

• Bachelor's degree in Computer Science or related field.
• Experience with Salesforce, ServiceNow, or Dynamics.
• Knowledge of AI-driven capabilities in contact centers.

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive salary (estimated)
• 📚 Professional development opportunities
• 🏥 Health insurance (likely)
• 🏢 Global team collaboration