🛠 Tech Stack

💼 About This Role

You'll own the post-sale relationship for Syndigo's largest strategic customers, primarily focusing on Ratings & Reviews (UGC) solutions. You'll drive measurable business outcomes and product adoption across complex accounts. This role blends strategic leadership with hands-on execution.

🎯 What You'll Do

• Own end-to-end success of assigned accounts post-implementation
• Lead executive-level conversations on business impact and value
• Drive deep adoption of Ratings Reviews and Syndigo solutions
• Identify expansion opportunities and partner with Account Executives

📋 Requirements

• 4+ years of experience in Customer Success or SaaS Account Management
• Experience managing a book of business in the $2-$3M ARR range
• Excel competency and knowledge of HTML, CSS, JSON
• Proven ability to communicate technical concepts and troubleshoot platform challenges

✨ Nice to Have

• Experience with Ratings Reviews, UGC, or digital commerce solutions
• Familiarity with ChurnZero, Salesforce, or similar platforms
• Knowledge of CPG or retail industry

🎁 Benefits & Perks

• 🏖️ PTO and volunteer time off
• 💼 Employer-paid short- and long-term disability
• 👶 Parental and adoption leave
• 💰 401(k)
• 📚 Tuition reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min