🛠 Tech Stack

💼 About This Role

You'll be the trusted partner for Airtable's most important customers, guiding them from onboarding through renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value. This role offers the opportunity to work with Fortune 100 clients on transformative no-code solutions.

🎯 What You'll Do

• Develop and nurture trusted customer relationships for retention and renewals.
• Guide customers through onboarding, adoption, and renewal stages.
• Conduct product sessions and roadmap reviews to drive feature adoption.
• Perform Business Value Assessments to quantify Airtable's impact.

📋 Requirements

• Master's degree plus 2 years experience or Bachelor's plus 5 years.
• Experience with Customer Relationship Management (CRM).
• Experience with Strategic Partnership and Cross-functional team leadership.
• Experience with B2B SaaS sales.

✨ Nice to Have

• Experience with Key Account Development.
• Experience with Customer Journey Mapping.
• Experience with Product Management.

🎁 Benefits & Perks

• 🏖️ Restricted Stock Units
• 🏥 Comprehensive benefits package
• 💰 Incentive compensation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min

[email protected]

🚩 Heads Up

• Role requires advanced degree but title is Senior CSM, suggesting possible credential inflation.