🛠 Tech Stack

💼 About This Role

You'll serve as a trusted technical advisor for enterprise customers, supporting integrations and troubleshooting. You'll collaborate with engineering, sales, and product teams to shape scalable customer success operations and contribute to product improvements. This role offers strong growth opportunities in a fast-growing remote-first startup.

🎯 What You'll Do

• Act as primary technical contact for enterprise customers.
• Lead technical onboarding and integration processes.
• Collaborate with sales on pre-sales and deal closures.
• Monitor account health and improve retention.
• Troubleshoot API, integration, and infrastructure issues.

📋 Requirements

• 5+ years in Technical Customer Success or similar customer-facing technical role.
• Strong troubleshooting with coding ability in Python or JavaScript.
• Understanding of web technologies and networking including HTTP, DNS, TLS, APIs.
• Experience building technical automations or scripts for operational efficiency.

✨ Nice to Have

• Experience with scraping technologies, anti-bot systems, or headless browsers.
• Familiarity with customer success tools like Intercom, Zendesk, HubSpot, Notion.

🎁 Benefits & Perks

• 🏠 Fully remote work with flexible schedule.
• 📚 Learning and development budget for professional growth.
• 🖥️ Flexible equipment policy to choose your setup.
• 🌍 Annual international team kick-off events and regular meetups.
• 🎁 Access to Deel perks including memberships and travel discounts.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Final interview with leadership· 45 min