💼 About This Role

You'll join Justworks' Customer Support team, handling inquiries from small business administrators on payroll, benefits, and compliance. Your work directly impacts customer retention and product improvement. This temporary contract offers full-time conversion potential.

🎯 What You'll Do

• Manage inbound inquiries via phone, email, and chat
• Interface with customers to troubleshoot platform issues
• Resolve issues and route feedback effectively
• Maintain queue of open issues for timely resolution

📋 Requirements

• 5 years of customer service experience
• Experience in B2B SaaS support
• Ability to handle sensitive matters professionally

✨ Nice to Have

• Knowledge of HR/payroll processes
• Experience with ticketing systems

🎁 Benefits & Perks

• 🏖️ Company retreats
• 💪 Wellness program offerings
• 📈 Learning from startup leaders
• 🏢 Casual environment

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 1 hour