🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, focusing on retention and growth. You'll act as a trusted advisor to senior stakeholders and lead Mutual Success Plans tied to measurable outcomes. This role offers the opportunity to collaborate cross-functionally and drive long-term customer satisfaction.

🎯 What You'll Do

• Own a portfolio of high-value enterprise accounts, focusing on retention and growth.
• Lead development of Mutual Success Plans tied to measurable outcomes.
• Conduct regular business reviews and demonstrate ROI.
• Identify expansion opportunities based on customer insights.

📋 Requirements

• 7+ years in Customer Success or client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Strong understanding of Governance, Risk, and Compliance (GRC).

✨ Nice to Have

• Technical aptitude for product architecture and reporting.
• Proficiency in CRM tools and remote meeting software.
• Experience creating success plans and leading business reviews.

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance.
• 🏥 Comprehensive healthcare benefits.
• 💰 Bonus incentives based on performance.
• 📈 401(k) matching for financial growth.
• 🐾 Pet insurance to support your furry friends.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min