💼 About This Role

You'll serve as the primary post-sales liaison for healthcare customers, owning relationships from contract signing through implementation and beyond. You'll drive customer success by coordinating cross-functional teams, managing financials, and identifying growth opportunities. This role offers the chance to work with FHIR-based data liberation in a high-impact health tech environment.

🎯 What You'll Do

• Oversee resource allocation and tracking for customer engagements
• Manage customer onboarding and ensure seamless implementation
• Serve as primary post-sales point of contact and trusted advisor
• Create and negotiate Statements of Work with stakeholders
• Identify and drive upsell opportunities within existing accounts

📋 Requirements

• 5-7+ years in a technical account management or similar delivery role
• Post-secondary education in technical program or business administration
• Experience with Agile methodologies (Scrum, Kanban) in software implementation
• Proven ability to manage multiple customer accounts simultaneously

✨ Nice to Have

• Experience with healthcare technology and interoperability standards (FHIR, HL7)
• Background in resource management, financial oversight, and contract creation

🚩 Heads Up

• Mentions use of AI in recruitment but unclear impact
• Requires tracking billable hours as major accountability, may indicate pressure