💼 About This Role

You'll drive onboarding, adoption, and retention for a portfolio of home service businesses using Broccoli's AI platform. Your core impact is ensuring contractors get measurable ROI from scheduling and front-office automation. This role sits at the intersection of customer outcomes and product growth.

🎯 What You'll Do

• Own onboarding, adoption, retention, and expansion for portfolio accounts.
• Run check-ins and business reviews to communicate ROI and catch risk.
• Monitor health scores and usage data to flag churn and upsell opportunities.
• Coordinate with Engineering on integrations and resolve customer blockers.
• Feed customer insights back to Product and build scalable CS playbooks.

📋 Requirements

• 3+ years in Customer Success or Account Management at B2B SaaS company.
• High-volume book management balancing efficiency with genuine care.
• Data-driven using NRR, health scores, and usage data to prioritize.
• Trust-builder with time-strapped business owners.

✨ Nice to Have

• Experience with home service or field service industries.
• Familiarity with AI/automation products.

🎁 Benefits & Perks

• 🏖️ Remote-first culture with flexible work.
• 💰 Competitive salary and equity.
• 🏥 Health insurance coverage.
• 📈 Growth opportunities in a fast-scaling startup.
• 🍕 Team events and offsites.