🛠 Tech Stack

💼 About This Role

You'll be a trusted partner to customers like Figma, Confluent, and Notion, driving their post-sales success. You'll influence business outcomes, define the customer experience, and shape the Customer Success category at Common Room.

🎯 What You'll Do

• Build and nurture long-term client relationships with key stakeholders.
• Drive customer ROI by tracking KPIs and ensuring measurable outcomes.
• Own contract renewals, negotiations, and identify upsell opportunities.
• Proactively identify and mitigate risks to customer satisfaction.

📋 Requirements

• 5+ years of experience in Customer Success, Account Management, or strategic consulting in SaaS.
• Proven track record of managing retention and driving growth (GRR/NRR) through high-touch engagement.
• Excellent communication skills with ability to present to executives and large groups.
• Experience using Salesforce or other CRM/GTM systems.

✨ Nice to Have

• Experience in Revenue Operations (RevOps).
• Experience with GTM platforms.

🎁 Benefits & Perks

• 🏖️ Remote-first culture
• 🏦 Competitive compensation and equity
• 📈 Career growth in a high-impact role
• 🤝 Collaborative team with top-tier investors