Description

Lead the Premium Service team to drive retention, growth, and exceptional experiences for club and suite members. You will oversee managers handling high-value accounts, execute strategic renewal plans, and innovate hospitality offerings to elevate premium revenue.

Requirements

• Experience leading a premium hospitality or service team in sports/entertainment
• Proven track record in high-value client retention and revenue growth
• Strong relationship management and strategic planning skills
• Knowledge of luxury hospitality standards and operations
• Ability to innovate and elevate the premium experience

Responsibilities

• Lead Premium Service team managing club and suite member retention and growth
• Oversee Premium Service Managers handling high-value book of business
• Deliver white-glove service to luxury suite holders and club members
• Drive renewal planning and hospitality innovation
• Execute strategic relationship management to maximize premium revenue