Description

As a Technical Support Engineer, you will resolve complex customer issues related to hardware and software within the IoT platform, collaborate with engineering teams, and improve self-service documentation. You'll directly impact the safety and efficiency of industries like agriculture and transportation.

Requirements

• B.S. in Computer Science, Engineering, or related technical field
• 3–5 years of technical support or engineering experience
• 1–2 years troubleshooting mobile applications

Responsibilities

• Become expert in IoT solutions combining hardware, software, and cloud
• Troubleshoot medium to high complexity customer issues
• Respond to customers and meet SLA goals
• Author customer-facing knowledge base articles
• Partner with Engineering to reproduce bugs and build testbeds