Tech Stack

Description

As a Strategic Sourcing Manager at Airbnb, you will lead end-to-end sourcing and supplier relationship management, focusing on Community Support (Contact Center) services and other business operations. You'll develop category plans, negotiate contracts, and drive cost optimization and innovation while acting as a trusted advisor to stakeholders.

Requirements

• 10+ years of procurement or industry experience, ideally managing indirect spend across BPO (Contact Center) services.
• Bachelor's or advanced degree in Finance, Supply Chain, Business, or a related field.
• Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value.
• Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
• Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders.
• Deep understanding of supplier management, risk mitigation, and contract governance.
• Limited travel may be required (≤10%).

Responsibilities

• Partner with business leaders to understand needs and translate them into sourcing strategies and negotiation plans.
• Conduct end-to-end sourcing activities including RFPs, supplier selection, and complex contract negotiations.
• Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities.
• Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.
• Identify and implement continuous improvement initiatives to simplify sourcing processes and drive efficiency.
• Build and manage supplier relationships to ensure value delivery, service quality, and alignment with diversity and sustainability objectives.
• Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop commercial terms and ensure compliance.
• Serve as a thought partner to stakeholders on supplier capabilities, market dynamics, and cost optimization strategies.
• Influence vendors and internal partners to drive innovation and long-term value creation.