🛠 Tech Stack

💼 About This Role

You'll lead technical delivery for cloud-based customer service solutions, guiding clients from initial discussions to successful go-live. Your expertise in Amazon Connect and AWS will directly impact customer success and innovation.

🎯 What You'll Do

• Serve as subject matter expert on Zendesk Contact Center for high-profile customers.
• Lead design and configuration workshops to produce Technical Design Documents.
• Configure services and deploy resources in customer AWS accounts.
• Collaborate with cross-functional teams during development, testing, and go-live.

📋 Requirements

• 3+ years customer-facing experience in technical support or consulting.
• Experience with Amazon Connect essential.
• 3+ years hands-on experience with complex cloud-based solutions.
• Strong programming skills with AWS Lambda and Python.

✨ Nice to Have

• Experience integrating contact center solutions.
• Passion for creating impactful contact center solutions.

🎁 Benefits & Perks

• 🕒 Flexible work hours and remote option.
• ⚖️ Work-life balance culture.
• 🌍 Community initiatives through Social Impact team.
• 🌈 Diversity and inclusion investment.
• 📈 Professional growth support.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 45 min
3. 3Hiring Manager Interview· 45 min
4. 4Team Interview· 60 min