🛠 Tech Stack

💼 About This Role

You'll be the frontline of customer support for Motion's AI-powered work suite, a rapidly growing platform backed by YC and Sam Altman. You'll handle inquiries, escalate issues, and bridge customer feedback to product/engineering teams, directly shaping the product's evolution in a fast-paced startup environment.

🎯 What You'll Do

• Respond to customer inquiries via support channels within SLAs
• Use knowledge base to resolve common customer issues
• Identify and escalate technical issues to prioritize satisfaction
• Refine customer operations to improve support and retention

📋 Requirements

• 2 years of customer support experience
• Solid written and spoken English
• Commitment to a 40-hour workweek starting at 6pm Irish Standard Time
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, or Zendesk

✨ Nice to Have

• Degree from a top-tier institution
• Experience in startups and multinational corporations
• Analytical and critical thinking abilities

🎁 Benefits & Perks

• 💰 Attractive compensation with structured pay reviews every six months
• 📈 Clear advancement pathways from Senior Agent to Managerial and Customer Operations Analyst
• 🌱 Culture that values internal growth and promotion
• 🚀 Vibrant, collaborative, and innovative working atmosphere
• ⚡ Swift and transparent interview process