🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of commercial and industrial customers, driving retention and upsell opportunities. You'll act as the key point of contact, handling contract renewals and escalations. This role offers career development within a large organization in a remote setting.

🎯 What You'll Do

• Manage and retain a portfolio of existing commercial and industrial customers.
• Execute contract renewals and re-signings to improve retention.
• Respond to cancellation requests following escalation protocols.
• Identify upsell opportunities within existing accounts.

📋 Requirements

• High school diploma or GED required.
• 0–2 years of experience in customer service or account management.
• Proficiency with CRM systems such as Salesforce.
• Strong communication and organizational skills.

✨ Nice to Have

• Experience in commercial or industrial customer support.
• Familiarity with contract management processes.

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 💰 Retirement savings plan with company match
• 🏖️ Paid time off
• 📚 Career development opportunities
• 🎉 Employee discounts and wellness benefits

📨 Hiring Process

Estimated timeline: 1-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 15 min