Description

In this role, you'll serve as a trusted advisor and strategic partner to the Chief Customer Officer, driving cross-functional alignment and execution of key priorities across the Customer Success organization. You will lead transformation programs, ensure operational excellence, and facilitate decision-making to enhance customer health and engagement.

Requirements

• Customer-centric mindset with ability to lead through influence across complex global functions.
• Strong data analysis skills to distill critical insights and make actionable recommendations.
• Experience driving measurable outcomes in customer health, AI initiatives, and customer engagement.
• Ability to facilitate decision-making and issue triage, keeping leadership focused on high-value activities.
• Experience providing strategic feedback and quality control on materials for executive meetings.

Responsibilities

• Lead or co-lead Post-Sales transformation programs focused on customer health, engagement, and AI.
• Serve as a sounding board and thought partner to the CCO and CS leadership on strategic priorities.
• Own planning and internal business operations for top management initiatives; monitor and drive key programs.
• Lead rhythm of the business processes (leadership meetings, town halls, QBRs, board prep, off-sites).
• Drive cross-functional alignment with stakeholders (CS Ops, Finance) on metrics, reporting, and performance.