💼 About This Role

You'll partner with customers to onboard, adopt, and expand Illumio's breach containment platform, serving as a trusted advisor and driving value-based outcomes. Your impact includes managing renewals and identifying growth opportunities to improve net retention rate.

🎯 What You'll Do

• Develop and execute strategic customer roadmaps
• Monitor and improve adoption health across accounts
• Lead quarterly executive business reviews
• Identify expansion opportunities to increase revenue

📋 Requirements

• 5+ years in Customer Success or related customer-facing role
• Experience in Public Sector or DoD
• Navigating government procurement and contracting vehicles
• Proven cross-functional leadership with Sales, Product, Engineering

✨ Nice to Have

• Experience in Cyber Security or Enterprise SaaS
• Skills in CRM and renewal forecasting tooling

🎁 Benefits & Perks

• 💰 Equity included
• 💵 Commission included