💼 About This Role

You'll be the first point of contact for homeowners experiencing a loss, providing empathetic guidance through the initial claims process. You'll gather and document critical details to ensure effective resolution. This role offers the chance to make a real impact for customers during uncertain times.

🎯 What You'll Do

• Provide empathetic responses to customer inquiries during claims.
• Gather and record key details in claim files.
• Partner with Claims department for accurate processing.
• Complete data entry into claims database.

📋 Requirements

• Experience in high-volume customer service environments.
• Ability to gather and document detailed information under pressure.
• Comfortable managing multiple systems and tasks simultaneously.
• Experience in remote, fast-paced environments.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Skills Assessment· N/A